Barcode Reader Not Scanning
Required Hardware: None!
Please Note: It's best practice beginning with Step 2 to test scan an item after each step.
Step 1:
First lets see if the device is connected or not. There are two ways to complete this task. You may first attempt scanning an item to see if the red indicate from the scanner is providing a source light.
==> OR <==
Navigate to the SquarePOS Hardware Section => In your POS, the bottom right corner select MORE => Find and select SETTINGS => Find and Select HARDWARE => Determine if the barcode scanner is showing up in the list of active hardware. (Management permissions required)
If Barcode Scanner IS Connected
If Barcode Scanner IS NOT Connected
Step 2:
First check the devices Field of View (FOV) to ensure the scanner and/or the product are not obstructed in anyway. If obstructed a microfiber cloth will do just the trick to clean the lens of the scanner.
Step 2:
If the device still isn't scanning locate the Point of Sales (POS') USB hub and locate the barcode scanners USB.
Step 3:
If the device still isn't scanning locate the Point of Sales (POS') USB hub and locate the barcode scanners USB.
Step 3:
Unplug the USB and wait 15-30 seconds before plugging it back in.
Step 4:
Unplug the USB and wait 15-30 seconds before plugging it back in.
Step 4:
You will hear a chime if the device has successfully connected to the POS system.
Step 5:
You will hear a chime if the device has successfully connected to the POS system.
Step 5:
If the device still isn't scanning, determine the USB's current position on the UBS Hub. (1, 2, or 3.)
Step 6:
If the device still isn't scanning, determine the USB's current position on the UBS Hub. (1, 2, or 3.)
Step 6:
Locate the USB Card reader and swap the USB Barcode scanner with the USB Card readers position (If the scanner is in slot 1 and card reader in slot 2, swap them appropriately)
Step 7:
Locate the USB Card reader and swap the USB Barcode scanner with the USB Card readers position (If the scanner is in slot 1 and card reader in slot 2, swap them appropriately)
Step 7:
You will hear a chime if the device has successfully connected to the POS system.
Step 8:
You will hear a chime if the device has successfully connected to the POS system.
If of the above fails you should preform a SquarePOS refresh by closing out of SquarePOS fully (DO NOT SIGN OUT) taking the iPad out of the POS Stand by releasing the locking tab located at the iPads headphone port, and following your fingers down until you can find the push button to raise the iPad out of the stand. Wait 15-30 seconds, then reverse the process. Place the ipad back into the stand, secure the locking tab into the iPads headphone port, open SquarePOS and test the device.
At the high risk of breaking your POS Stand, DO NOT UNDER ANY CIRCUMSTANCES FORCE THE IPAD OUT OF THE POS STAND.
If all of the above fails, please request a new barcode scanner to be ordered to your store via the FreshService portal. Do not submit Tech-Requests or Replacements to the retail operations team as they WILL NOT be fulfilled until approved by the Squishable IT Department.
Replacement Scanners can take anywhere from 1-5 Business days to order, process and ship out depending on the IT Departments current inventory levels. For the interim of not having a barcode scanner teams are asked to manually search products in the SquarePOS library when ringing customers.